How can we help?
Answers to the questions we hear most. Still stuck? We're a message away.
Common questions
When will my session be confirmed?
You get a WhatsApp confirmation as soon as your payment goes through. The Kine team and the professional assigned to you each confirm the slot after that, and a second WhatsApp message goes out once both have.
How do I know the right person arrived?
When the professional is at your door and ready to begin, we send a 4-digit code to your WhatsApp. Read it out to them. The session only starts once they have entered it, so nobody can start a session at your address without you.
What are the working hours?
Sessions start between 8:00am and 5:00pm IST, any day of the week. Each one runs 60 minutes, so the last session of the day finishes by 6:00pm.
Where do you visit?
Bangalore only, at the address you book with. You place a pin on the map while booking, and that pin is what decides whether we can reach you.
How do refunds work?
If a session is cancelled, the refund follows our refund and cancellation terms. Message the Kine team on WhatsApp and they will take it from there.
Can I move or cancel a session?
Yes, but not on this site. Call or message the Kine team and they will move it to another time or cancel it for you.
Still need a hand?
The Kine team is on WhatsApp and on the phone.