Refund & Cancellation Policy
Effective
Kine is the at-home visit booking service operated by Kinetic Age (“we”, “our”, or “us”). We strive to deliver high-quality fitness, wellness, and physiotherapy services. This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds are handled for the visits you book. By booking any of our services, you agree to the terms outlined below.
1. Visit Cancellation & Rescheduling
We understand that plans can change. Cancelling or rescheduling a visit is handled by the Kine team, either on a call or on WhatsApp — this website offers no way to cancel or move a visit yourself. To cancel or reschedule a booked visit:
- Cancellations or rescheduling requested at least 2 hours before the scheduled visit will be accommodated at no additional charge
- Cancellations made less than 2 hours before the visit may be treated as a completed visit, and the amount paid for it may not be refunded
- If our trainer or physiotherapist is unable to attend a confirmed visit, it will be rescheduled at no cost to you
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- A paid service was not delivered due to reasons attributable to Kinetic Age
- A duplicate or erroneous payment was made for the same visit
- A request is made before the booked visit has taken place, subject to the notice rules above
3. Non-Refundable Items
The following are generally not eligible for a refund:
- Visits that have already been completed
- Promotional, discounted, or complimentary visits
- No-shows or cancellations made without adequate notice
4. How to Request a Refund
To request a refund or cancellation, please contact us at support@kineticage.in with the following details:
- Your registered name
- The visit in question, including the date and time it was booked for
- The payment reference or transaction details
- The reason for your refund or cancellation request
5. Refund Processing Time
Approved refunds will be processed to the original payment method within 7–10 business days. The exact time for the amount to reflect in your account may vary depending on your bank or payment provider.
6. Changes to This Policy
We may update this Refund & Cancellation Policy periodically. Any changes will be posted on this page with the revised effective date. Continued use of our services after modifications constitutes your acceptance of the updated policy.
7. Contact Us
For any questions about cancellations or refunds, please contact us at:
- support@kineticage.in
- Address
- Kinetic Age HQ, Share Space, 88, Borewell Rd, Palm Meadows, Dodsworth Layout, Whitefield, Bengaluru, Karnataka 560066
By booking our services, you agree to this Refund & Cancellation Policy.